METHOD OF PAYMENRT

Biemme Sport S.r.l.  allows three methods of payment through PayPal, bank transfer or direct payment via Credit Card.
    •    Once the payment has been completed with PayPal, the buyer will be redirected to the PayPal site, where the customer can access his or her personal account by entering an email address and password.
When the customer chooses to pay with PayPal, the amount is charged directly to the selected credit card or prepaid debit card. PayPal protects the buyer’s financial information and does not transmit it.
After every transaction executed by this method, PayPal will send an email confirmation. The order amount is charged to the customer’s PayPal account at the time of order.
In the event of cancellation, the order amount will be refunded to the customer’s PayPal account.
    •    In case of Bank Transfer, the Customer will be provided with IBAN, SWIFT code and the reason for payment to proceed with the transfer.
As soon as the transfer is accepted and checked, copy of the invoice and a mail confirming the payment will be sent to the Customer.
    •    In case of direct payment via Credit Card, the amount is directly charged on the Credit Card’s account.
As soon as the payment is accepted, copy of the invoice and a mail confirming the payment will be sent to the Customer.


PAYMENT SECURITY

Online payment is completely free of risk. The payment information is encrypted during transmission and managed directly by PayPal. Biemme Sport S.r.l.  will not see the credit card number, nor will it handle or retain the supplied information on its systems. Biemme Sport S.r.l.  will only receive confirmation of the successful transaction.


SECURITY CERTIFICATES

To ensure the highest level of security for purchases, payment information transmitted over the Internet is encrypted by the SSL (Secure Socket Layer) protocol.


DELIVERY TIME

Biemme Sport S.r.l.  provides shipment within 72 hours of receipt of the order by our couriers. The delivery time may vary due to circumstances beyond our control, such as weather conditions and strikes. Deliveries are made Monday through Friday during normal business hours, excluding national holidays and business closures, to the address specified at the time of order placement. The order status will always be available in the password-protected “My Orders” section of the site, where the location of the package can be tracked from the moment it is received by the courier until actual delivery.


SATISFACTION OR YOUR MONEY BACK

Every customer of the biemmestore.com website can exercise the right of withdrawal from the purchase contract in the event that one or more of the products received is not satisfactory. A refund will be issued a maximum of 14 days from receipt of goods or from receipt of proof of shipment.


CUSTOMER SERVICE

For information on ordering, shipping and product characteristics, please contact Biemme Sport S.r.l.  Customer Service at shop@biemmestore.com or by tolling +39 0445 947366. Every customer who places an order will also receive an email with a direct Customer Service contact for use in the event of any questions or requests.