- SPECIAL LINE
Biemme Sport S.r.l. co-operates with the main national and international delivery services to identify the lowest shipping costs for each country and the best service in terms of timing, guarantee of delivery and customer service.
The ordered products are delivered to the address specified by the customer on the order form. Registering on our website allows customers to access the password-protected personal account section, where they can manage an address book of delivery addresses. The status of the order will be always available in the account section.
Deliveries are made Monday through Friday during normal business hours, except on national holidays and during business closures.
When the order is handed over to the delivery service, the customer will receive an email containing a link that will allow him or her to verify the location of the parcel from the moment it is received by the courier until actual delivery.
Delivery is considered completed when the products are made available to the customer at the address specified on the order form.
Upon delivery of the products by the courier designated by Biemme Sport S.r.l., the customer should carefully check:
a) that the packaging is not damaged or otherwise altered and
b) that the number of items delivered corresponds with the number indicated in the transport document.
Any damage to the packaging and products, or a discrepancy in the number of items, packages or other information, must be immediately reported by the customer, who may contact Biemme Sport S.r.l. through Customer Service, specifying the order to which the problem applies.
In case of nondelivery due to the absence of the recipient at the specified address, the courier will send an email alert to the customer with a link that he or she can use to make an appointment for delivery. The customer may indicate a date and whether the driver should arrive in the morning or afternoon. If it is not possible to complete the delivery on the agreed-upon day, due again to the absence of the recipient, Customer Service will attempt to contact the customer to schedule a new delivery. In the event that Customer Service is unable to contact the customer within the next 10 days, or in the event of a further failure to deliver due to the absence of the recipient, the order will be returned to Biemme Sport S.r.l.
After 30 days from the date on which the products were returned to Biemme Sport S.r.l. due to the inability to complete the delivery, the contract will be terminated and the purchase order canceled pursuant to Article 1456 of the Civil Code. Biemme Sport S.r.l. will refund the amount paid by the customer, net of the cost of returning the products and the cost of storing them at the facility of the courier entrusted with the delivery. The termination of the contract and the amount of the refund will be communicated via email. The refund amount will be credited via the payment method used by the customer for the purchase. In the event that, before the expiration of the 30 days, the customer asks for the purchased products to be delivered again, Biemme Sport S.r.l. will proceed with a new delivery, subject to a delivery charge in addition to the cost of returning the products to Biemme Sport S.r.l. and the cost of storage.